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The book that inspired the video:
https://www.amazon.co.uk/People-Skills-Yourself-Resolve-Conflicts/dp/067162248X
0:00 The dirty dozen
0:20 (1) Criticising
1:10 (2) Name calling/labelling
3:17 (3) Diagnosing
4:31 (4) Praising evaluatively
6:10 (5 & 6) Ordering & threatening
8:07 (7) Moralising
9:28 (8) Excessive/inappropriate questioning
10:50 (9) Advising
13:33 (10) Diverting
14:46 (11) Logical argument
15:31 (12) Reassuring
17:48 Outro rizz
Title ideas:
how to stop ruining your conversations
