In this video, learn how Problem Management is implemented in ServiceNow with a step-by-step real-time scenario.
We walk through the complete process starting from creating a problem record to performing root cause analysis, fixing the issue, and closing the problem. You will also understand how incidents are linked, how tasks are assigned, and how communication is handled after resolution.
Topics covered in this video:
What is Problem Management in ServiceNow
Creating a Problem record
Linking multiple incidents to a problem
Root Cause Analysis (RCA) using Problem Tasks
Fix implementation and task management
Resolve and Close stages
Communicate Fix to stakeholders
Known Error concept and when to use it
Relationship between Problem and Change Management
This video is perfect for beginners, ServiceNow developers, and interview preparation to understand real-time ITSM workflows and troubleshooting processes.
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