Agentforce Implementation Success with El Jannah

We're joined by Tyler Mason (CTO) and Adam Issa (Head of Marketing) from El Jannah, alongside Paul Cheing, Principal Consultant at Xenai Digital, to explore how one of Australia's most loved QSR brands is blending authentic hospitality with advanced AI. In this episode, we dig into the story behind El Jannah’s rapid expansion, the strategic implementation of Agentforce, and how Salesforce-powered conversational AI is reshaping customer experience - from a basic contact form to intelligent, always-available support. Expect sharp insights, real-world challenges, and tangible results. What does it take to be the first in Australia to implement Agentforce? How can a fast-growing brand maintain consistency in service across 40+ locations? And what’s the true ROI of transforming customer conversations with AI? If you’re into tech, customer experience, or just want to hear how innovation meets real business outcomes - this one’s worth your time. Relevant Blog Posts: 6 Lessons Behind El Jannah’s 6-Month CX ROI Surge - https://xenaidigital.com.au/6-lessons-behind-el-jannahs-6-month-cx-roi-surge/ El Jannah’s ROI Surge: How Agentforce Turned CX Into Growth - https://xenaidigital.com.au/el-jannahs-roi-surge-how-agentforce-turned-cx-into-growth/