Agentic Concierge by ZS

In this episode of This Is My Offer, John Balamuta, Associate Partner in ZS' Travel and Hospitality practice, and Moni Panchavadi, Travel and Hospitality Global Partner Solution Lead at AWS, discuss how the ZS Agentic Concierge solution makes every interaction with your brand consistent, personalized, and frictionless in your customers’ channels of choice. Agentic Concierge provides personalized engagement for guests, franchisees, travel managers, and distribution partners – owning the routine and focusing humans on high value interactions. ZS is a management consulting and technology firm focused on transforming life and how we live it. We leverage our leading-edge analytics, plus the power of data, science and tech products, to help our clients make more intelligent decisions, deliver innovative solutions and improve outcomes for all. ✅ Learn more about ZS Travel and Hospitality Practice at https://go.aws/48WpXtK ✅ Learn more about ZS Agentic Concierge at https://go.aws/3RjIpq2 ✅ Explore ZS offerings in AWS Marketplace at https://go.aws/4uOLm0t 0:00 - Welcome & Meet the Guest 0:54 - About ZS: Bridging Strategy and Execution in Travel & Hospitality 1:54 - What is Agentic Concierge? The Dual Need for Efficiency and Experience 3:17 - How It Works: Architecture & Multi-Channel Orchestration 6:17 - Demo: Guest Interactions — Booking, Status Check & Cancellation via WhatsApp and Phone 11:30 - Demo: Travel Agent — Rate Plan Investigation & Ticket Resolution 12:57 - Demo: Franchisee — AI-Powered Photo Management for Distribution 13:57 - Demo: Admin Dashboard — Monitoring & Managing Concierge Operations 15:30 - Custom Integrations: How Easy Is It to Add New Systems? 16:01 - Getting Started: Find Agentic Concierge on AWS Marketplace 16:47 - What Does an Engagement Look Like? Pilot to Scale 17:27 - Wrapping Up & Closing