AI agents sound exciting. But my conversation with A. Ravi M., CIO at Box at Google Cloud Next '26 on The Ravit Show was not about excitement.It was about risk. We are moving from AI that answers to AI that acts. And that shift introduces a completely new set of challenges. Not just accuracy, but control, access, and accountability. Ravi pointed out that most enterprises are not struggling with AI capability. They are struggling with governance. Who has access to what data, what an agent is allowed to do, and how you track those actions. Those gaps become very real once agents start operating on sensitive enterprise content.
And that is where security needs to evolve. It is no longer enough to protect data at rest. You have to think about how AI agents interact with that data in real time, and what guardrails are in place when they take action.
The partnership with Google Cloud plays a big role here. With platforms like Vertex AI and BigQuery, the focus is not just on building agents, but on building them with the right controls and visibility from day one.
The biggest takeaway for me was simple. If you are a CIO thinking about AI agents, do not start with deployment. Start with trust. Because without that, none of this scales.
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