Amazon Connect Data Tables make it easy to centrally store and manage configuration data that powers your contact center. In this video, you'll learn:
✅ What Data Tables are and how they work
✅ How to reference Data Tables in Flows and Views
✅ How changes are reflected immediately via public APIs — no redeployment required
00:00 - Introduction to Amazon Connect Data Tables
00:52 - Accessing Data Tables in Routing
01:12 - Creating a New Data Table
01:40 - Adding Attributes and Primary Keys
03:24 - Adding Records to the Table
04:07 - Integrating Data Tables with a Flow
05:10 - Configuring the Data Table Block
06:20 - Using Attributes for Dynamic Queries
07:40 - Setting Contact Attributes for Testing
08:30 - Building Logic for Chat and Voice Channels
10:05 - Referencing Table Values in the Flow
12:30 - Live Testing the Chat Flow
13:28 - Editing Records and Final Thoughts
Whether you're building dynamic contact flows or scaling your Amazon Connect setup, Data Tables are a game-changer for keeping your configurations flexible and up to date.
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