Auto-draft email replies from your FAQ (Copilot Studio workflow)

Want personalized help building your own version of this email assistant? Get the AI tutor prompt here: https://open.substack.com/pub/louiselo/p/ai-tutor-email-assistant-with-copilot?r=675b6&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true In this tutorial, I'll show you how to build an AI email assistant in Microsoft Copilot Studio that automatically drafts replies to FAQ questions and flags everything else for your attention. What you'll learn: - Create an FAQ bot agent that searches your documentation - Build a workflow that: - classifies incoming emails, - invokes the FAQ bot find answers to common questions, - and drafts professional replies Best for: Office workers, admins, or support staff who handle repetitive email inquiries and already have (or want to build) an FAQ database. Written how-to guide here: https://open.substack.com/pub/louiselo/p/build-an-ai-email-assistant-with?r=675b6&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true ## Chapters 0:00 Introduction 0:43 High-level overview of the email agents 2:43 Overview of the Copilot Studio workflow 4:05 Create the FAQ bot agent 7:49 Create the workflow and set the trigger 8:26 Classify the email with AI 10:57 Find the answer with the FAQ bot 12:38 Write the reply with AI 16:04 Save the draft in Outlook 21:35 Test and troubleshooting 24:27 Outro