Bequant spoke with Jeff Cortez, Resound Network's VP of Software Development, about his journey using Bequant's Quality of Experience (QoE) software and how he improved Resound's network operations and their residential & business internet subscribers' experience across Resound's multi-state service area.
0:00 Introduction
0:47 Resound discovers Bequant QoE
1:20.7 Resound testing of Bequant QoE
2:34 Better customer experience
3:23 TCP Optimization results
4:47 Better gaming performance
6:17 Improving Resound tech support
8:36 Bang for your buck
9:17 Bequant support beyond expectations
11:47 Network redundancy
14:36 QoE for fiber deployments
15:58 Resound recommends Bequant QoE
17:58 Effects on CapEx and OpEx
18:58 KPIs, Visibility and REST API
24:59 Controlling burst rate costs
27:07 Close out
