Best Practices for Triaging Software Bugs: Bug Triaging Principles

We're talking about triaging bugs in software systems. So at a very simple level, this topic comes down to the question: Is your software working in the hands of your users? If your app, or your game, or your web service isn't working perfectly for every interaction, then it's time to think about bug triaging. For many systems there are going to be some software bugs that are tolerable if they happen infrequently, while other bugs, if they happen even once, are critical and need immediate action. So bug triage is all about making those judgment calls quickly and accurately. This video is the first in a three-part series on how to approach software bug triage. Watch the other video in the series: https://youtu.be/GFIz5t92hGY https://youtu.be/bQp2-ePAAzY This video is based on a webinar featuring Dashboard Engineering Lead, Keegan Lowenstein: https://www.bugsnag.com/content/bug-and-defect-triaging Read our blog that summates all the insights shared in the video: https://www.bugsnag.com/blog/bug-triaging-best-practices