Cancel a Booking — Void Invoice & Cancellation Note | MoonTrip Tutorial

MoonTrip tutorial: cancel a confirmed booking the right way — either by Voiding the Invoice (clean delete, no paper trail) or by Issuing a Cancellation Note (refund + credit + handling fee). Walkthrough covers both paths. Void Invoice for booking mistakes that never went out: open the Confirmed dropdown, click Cancel, review the booking summary, click Proceed Cancellation, choose Void Invoice, read MoonTrip's "before you void" warning, confirm. Issue Cancellation Note for real cancellations where money already moved: same path, then step through refund of the processing fee, split actual vs customer cancellation charges, set the handling fee, preview the Cancellation Note, and allocate the refund — save as Advance, apply to another open booking, or refund the money via UPI, Cash, Bank Transfer, Cheque, or Card. Every cancellation lands in Receipts. Best for MoonTrip users, travel agencies, tour operators, and operations teams who need a clean, traceable cancellation flow. Chapters: 00:00 Two ways to cancel 00:07 Confirmed and Cancel from the Bookings list 00:15 Cancel Booking summary 00:25 Choose Void Invoice 00:32 BEFORE YOU VOID — what voiding deletes 00:40 Booking cancelled 00:44 Issue Cancellation Note path 01:04 Step 1 — refund the processing fee 01:15 Step 2 — split actual vs customer charges 01:25 Step 3 — handling fee 01:31 Preview the Cancellation Note 01:48 Refund allocation — Advance, Trip, or Money 02:00 Apply credit to another open booking 02:13 Every cancellation lands in Receipts