Filmed on September 8, 2023 - Companies who proactively asses root causes, within in their daily practices, throughout their nonconformances have shown promising outputs, ranging from effectively and efficiently addressing customer complaints and product/service nonconformances, passing audits, gaining attestation/certifications quicker, reducing expenditures, increasing revenue and gaining or maintaining a competitive edge in the industry.
This webinar is designed to provide working tools and a brief understanding of the existing synergy between non-conformances and root cause analysis.
0:00 Introduction
4:28 Agenda
7:04 ISO 9001:2015 - What has really changed?
14:05 What is a Nonconformity?
16:23 Sources of Requirements
19:42 Distribution of Findings
23:24 Distribution of Findings - Clause 8
23:56 How to Document a Nonconformity
25:50 Major vs Minor Nonconformances
28:02 Conformance vs Compliance
30:08 Example Scenarios
41:09 Root Cause Analysis
42:59 RCA Possible Tools
43:55 Fishbone Diagram
44:13 5 Whys
46:28 Components of a Root Cause Analysis
47:13 Requirements for Documenting a Nonconformity
53:47 How to Evaluate Effectiveness
55:29 SGS Academy - ISO 9001:2015 Training
57:14 Q&A
Speakers
Sabrina Ippolito - Lead Auditor
Cindy Haight - Inside Sales Representative, Industrial & Medical Device, SGS North America, Inc.
Learn more: https://bit.ly/48nv0AW
Follow us on LinkedIn: https://bit.ly/44lmAY1
