Communication Skills for Difficult Conversations - EXAMPLES

This video is designed to be a user-friendly, indexed toolbox of communication skills for difficult conversations. Each micro skill is labelled in the timeline and also in the index below. Feel free to navigate directly to the skill you want to review for a succinct definition and one or two examples. 00:00 - How to Use This Video 0:51 - 1. Establishing a Shared Agenda 2:27 - 2. Open Questions 2:49 - 3. Closed Questions 3:28 - 4. Other Types of Questions 3:36 - 4a. Screening Questions 3:41 - 4b. Clarifying Questions 3:53 - 4c. Hypothetical Questions 4:05 - 4d. Prioritising Questions 4:10 - 4e. Exploring Questions 4:14 - 5. ICE: Ideas, Concerns and Expectations 4:47 - 6. Signposting 5:04 - 6a. The Standard Signpost 5:09 - 6b. The Warning Shot 5:15 - 6c. Asking Permission 5:20 - 6d. Parking til Later 5:38 - 7. Summarising 6:18 - 8. Paraphrasing 6:37 - 9. Shared Thinking 7:01 - 10. Skills for Responding to Emotion - NNURSE 7:11 - 10a. Naming the Emotion 7:15 - 10b. Normalising for the Population 7:24 - 10c. Understanding the Driver 7:31 - 10d. Respect, Praise and Appreciation 7:39 - 10e. Supportive Statements 7:45 - 10f. Exploring the Story 7:50 - 10g. Silence 8:00 - 11. Chunk & Check 9:48 - 12. Teachback If you're interested in exploring any of these skills in more depth, I would recommend checking out these videos below: Establishing a Shared Agenda https://youtu.be/mHJ3boVbYYg Questions Styles, ICE and Summarising https://youtu.be/9seXm2ettvg Signposting https://youtu.be/wsLSpM_id4A Shared Thinking https://youtu.be/VFFnjvM5pno Naming the Emotion and Normalising for the Population https://youtu.be/RPcCrTq2SO4 Understanding the Driver https://youtu.be/vbijGooIqDI Respect, Praise and Appreciation https://youtu.be/XyijFnCUnO0 Supportive Statements https://youtu.be/hkf94ApTjTE Exploring the Story https://youtu.be/9UZcaOVMMcU Using Pauses and Silence https://youtu.be/x0Rl8zGuaPw I hope really you enjoy this video. If you love it, make sure to like and subscribe to our channel and ring the notification bell 🔔 so you won't miss my new videos. Don’t forget to share with your friends and family. I would love to hear your opinions, comment down below. Thanks for watching and I'll see you in the next video. Watch More Of My Videos: De-escalating Challenging Emotions in Others: A Battle-Tested Approach: https://youtu.be/Z1mBxWUjj2o The Commonest Mistake in Responding to Emotions https://youtu.be/x0Rl8zGuaPw Difficult Conversations: Why Good Intentions are NOT Enough https://youtu.be/VFFnjvM5pno Sunday Synapse Newsletter: If you're interested in joining a great conversation on effective communication skills, emotionally intelligent leadership and what it is to lead a good life, you can sign up to my weekly newsletter, the "Sunday Synapse" here: haydenrichards.com.au 🙂 Twitter: https://twitter.com/nonlinearzero LinkedIn: www.linkedin.com/in/hayden-richards-9361a319a ☀ Relevant Hashtags: #conversation #difficultconversation #goodconversation #cognitiveskills #communication #conversations #conversationskills #microskills #communicationskills #difficultconversations #effectivecommunication #effectiveconversations #osce #calgarycambridge #emergencymedicine #paramedic #litfl