Creator Toolbox - Quebec Process Optimization

Topic: On this episode, join Andrew, and Brad as they explore the new Process Optimization application available in Quebec. 01:00 Welcome/Introductions 03:30 Topic introduction 06:45 Screen share start - docs 07:30 Auditing 08:12 NLQ on the list 09:20 Creating a new model 12:55 Node and breakdown definitions 17:00 Generating the model 18:00 Plugin question 19:25 Inspecting the process outputs 29:15 Sidebar: Caution about cloning 30:00 More inspection 36:39 Interruption 38:28 Resuming inspection 39:50 Improvement initiatives 42:33 Persona review/next steps 45:32 Final thoughts 51:00 Signoff Useful Links: * Docs: Process Optimization (Quebec) https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/process-optimization/concept/process-optimization.html About: Creator Toolbox is a weekly show provided by the ServiceNow Developer Program. Each Tuesday, join the Developer Advocate team and guests as they showcase the platform tools you need to get your job done quickly. Join us each Tuesday at 8AM PT/11AM ET (save the last Tuesday of each month.) Credits: Hosts: Andrew Barnes Guest: Chuck Tomasi, Brad Tilton