Cresta Agent Assist: Auto Note Taking & Summarization

Contact Center #agents spend a whopping one-third of call time on post-call activities, from writing notes and summaries to copy-and-pasting them into different applications. Meet Auto #Summarization & Note Taking, and say goodbye to tedious tasks and After Call Work that are slowing down your agents. Cresta Auto Summarization & Note Taking automate away tedious tasks like mid-call note taking and post-call work so that agents can provide better service and move through calls more efficiently. That means, lower average handle time (#AHT) and higher customer satisfaction. Learn more about Auto Note Taking & Summarization: https://cresta.com/product/auto-summarization-note-taking/ Enjoyed our video? Subscribe to our channel! Website: https://cresta.com/ Twitter: https://twitter.com/cresta LinkedIn: https://www.linkedin.com/company/cresta-inc/mycompany/ 00:00 Agent Challenges 00:20 What is Auto Note Taking & Summarization? 00:29 Auto Note Taking 00:43 Auto Summarization 01:11 Flexible Integrations 01:24 Why Cresta