This video will show you all there is to know about creating and managing your own custom Excel templates.
A list of all Excel Tokens can be found here: https://discussoftware.atlassian.net/servicedesk/customer/portal/2/article/50921778
Chapters:
0:00 Intro
0:23 Overview
0:41 Prerequisites
0:49 What is a Template?
1:15 Static vs Dynamic Tokens
1:38 Breaking Down a Token
2:31 Types of Dynamic Tokens
3:21 Form 3 Template and Output Example
3:53 Building a Template from Scratch
6:20 Testing a Template
7:27 Importing a Template into DISCUS
8:21 Caveats
10:45 Custom Tokens
11:29 Blank Tokens
12:30 Sharing your Template
15:01 Conclusion
