Cybersecurity Service Integrations Case Study

Cybercrime is on the rise. For cybersecurity providers protecting hundreds of clients, response time matters—but so does seamless service delivery. Discover how DNV Cyber, a 400-employee Nordic cybersecurity leader, transformed their B2B customer onboarding from a months-long technical barrier into a competitive advantage. Their challenge? Serving clients with vastly different IT maturity levels—from enterprise giants with sophisticated systems to organizations still building their IT capabilities. The breakthrough came when DNV Cyber made a strategic decision: outsource integration expertise and adopt Integration Ops (IntOps) as an operational capability rather than managing integrations in-house. The Transformation: ❌ Before: "Here's our API—integrate if you want to" → months-long projects or no integration at all ✅ After: "We'll integrate to whatever you have" → turnkey integration in weeks Key Results: Equal service delivery across all clients regardless of IT sophistication Onboarding accelerated from months to weeks Cybersecurity experts freed from integration projects to focus on threat protection This case study demonstrates how managed Integration Ops solves critical B2B service delivery challenges for cybersecurity providers operating in complex, multi-vendor client ecosystems. 📖 DOWNLOAD THE INTEGRATION OPS BOOK Get the frameworks and real-world guidance behind success stories like DNV Cyber's: https://campaign.oneio.cloud/en/integration-ops-book-0825 ⏱️ TIMESTAMPS 0:00 – Introduction: Cybersecurity Integration Challenge Cybercrime threats and seamless service delivery requirements DNV Cyber: 30+ years protecting Nordic enterprises The critical integration challenge limiting client-intimate services 0:30 – The Client-First Integration Problem Business driver: Client partnership and value proposition Challenge: Integrating with diverse client ITSM systems Serving clients across IT maturity spectrum (enterprise to SMB) Previous approach: API-only integration with client burden Result: Months-long projects or no integration at all 1:27 – Strategic Decision: Turnkey Integration as a Service Choosing managed integration over in-house expertise Why DNV Cyber selected ONEiO's end-to-end approach Partnership model: Project management, client meetings, testing Focusing cybersecurity experts on core business, not integration projects 2:20 – The Transformation: From API to Managed Integration Fundamental shift: "We'll integrate to whatever you have" Timeline acceleration: Months to weeks Dynamic incident routing based on CMDB data Multi-vendor ecosystem orchestration Eliminating manual rerouting through service providers 3:15 – Business Impact: Enabling Client-Centricity Strategic rationale: Decoupling integration from service delivery Resource optimization: Staffing focused on cybersecurity, not IT integration Mandatory integration for all new clients Using ONEiO for internal ITSM migration 4:01 – Integration Ops (IntOps) for Cybersecurity Providers Managed service approach vs. platform procurement Operational capability, not technical project Three critical challenges solved for cybersecurity MSPs 4:36 – Three Key Benefits of Integration Ops Equal service delivery regardless of client IT sophistication Rapid B2B customer onboarding without technical barriers Freeing cybersecurity experts from integration project management Fully managed integration lifecycle 5:15 – Results: From Barrier to Competitive Advantage API-based burden to turnkey managed integration Serving all clients equally, not just sophisticated enterprises Integration projects that never happened to mandatory weeks-long onboarding Download Integration Ops Book for frameworks and guidance 5:59 – Call to Action & Subscribe Access Integration Ops resources Subscribe for more cybersecurity integration insights ABOUT DNV CYBER DNV Cyber has been making cyberspace more secure for 30+ years, protecting some of the largest organizations across the Nordics and Northern Europe with 400 dedicated cybersecurity professionals. ABOUT ONEiO ONEiO provides Integration Operations (IntOps) services—a managed service approach that turns integration into an operational capability. We handle the entire integration lifecycle so your experts can focus on core business value, not integration complexity.