Check out my TED talk (coming up to 400k views): "The Discipline of Finishing: Conor Neill at TEDxUniversidaddeNavarra"
https://www.youtube.com/watch?v=zXCiv4sc5eY
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In sales and in life, we are often faced with objections from other people. "Your product is too expensive"; "you never do the dishes", "you are always late" are all objections that we may receive. Managing emotion and responding with a question allows you to understand what needs, wants and desires truly lie beneath.
