Supervisors and managers often avoid having feedback and coaching conversations with employees - even when they encounter performance problems. Raise your confidence and skill by following these leadership tips, Do's and Don't, and the 3-step SBI method.
Related videos:
* For how to use the SBI in a coaching conversation: https://youtu.be/a-7vWMvUZaM
* Communication Tips 1: How Conflict Happens: https://youtu.be/4QpwFf707fs
* Communication Tips 2: Preventing Conflict: https://youtu.be/a4cA4ebiRCw
* Communication Tips 3: What to SAY to Resolve Conflict: https://youtu.be/vi0DNZA64xk
* Mastering Hard Conversations: https://youtu.be/sCBiZgluxeE
* Responding to Employee Conflict: https://youtu.be/_3njgU56txk
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Source:
SBI was developed by the Center for Creative Leadership: https://www.ccl.org/