Developer Coaching Unlocking AI-Driven Automation with Oracle Integration Cloud

Oracle Integration Cloud (OIC) is a fully managed integration platform that allows developers to connect applications, automate processes, and now embed AI directly into integration flows — without leaving the canvas. With native AI actions built into OIC, you can call OCI Language, Generative AI, and Document Understanding services as simple steps inside your integration, no custom code or separate API calls required. This session shows you how to put that power to work through real, practical customer support scenarios. What we will cover: • OCI Language Service for real-time sentiment analysis of customer messages • Human in the loop for human escalation • OCI Generative AI for dynamic text generation inside integrations Bonus content: • How to use OCI Generative AI with multimodal LLMs in Oracle Integration and leverage MCP Server in OIC to expose integrations as AI-callable tools. Presenters and contributors: - Harris Qureshi - Distinguished Application Integration Black Belt Resources: 1. Bring Intelligence to Automations: https://docs.oracle.com/en/cloud/paas/application-integration/integrations-user/bring-intelligence-automations.html#GUID-6EDF2CB3-09D1-4959-B562-30E21ABCFE1F 2. AI Innovation and Oracle Integration: https://docs.oracle.com/en/cloud/paas/application-integration/integrations-user/ai-innovation-and-oracle-integration.html#GUID-6EDF2CB3-09D1-4959-B562-30E21ABCFE1F 3. Automate Customer Feedback Processing Using OCI AI Services and ServiceNow: https://docs.oracle.com/en/cloud/paas/application-integration/use-recipes/automate-customer-feedback-processing-raisn.html#INTAC-GUID-6C68F6C5-65DF-43E5-A840-6C7A81A6E26F 4. OCI Speech- OCI Language | Call center Sentiment Analysis: https://static.oracle.com/cdn/ioic/ORCL-R-CALLCENT_SENTIMEN_ANALYSI/ORCL-R-CALLCENT_SENTIMEN_ANALYSI.pdf 🔗 Check and register below for the upcoming sessions: https://www.oracle.com/emea/cloud/events/developer-coaching 🔗 Join us on our Slack community: https://developercoachingoci.slack.com/ Note: This is a recording of the live event from May 6th. Screens and flows may have changed. If you liked this session and would be happy to leave feedback on it, please reach us at: [email protected]. #ORACLE #CLOUD #OCI #DeveloperCoaching #coaching #developer ---------------------------------------------- Copyright © 2026, Oracle and/or its affiliates.