Developing a Facilities Management strategy

Master the art of developing a Facilities Management strategy that delivers results. 🏢 📈 In this APC Expert webinar, David Inman FRICS breaks down how to transform Facilities Management from a functional task into a powerful strategic business tool. Learn how to align your FM operations with corporate objectives, implement ISO standards, further your career and prepare for your RICS APC. In this video, you will learn: • The core definition of FM according to ISO 41001:2018. • How to measure success using the 4 pillars: Financial, Customer, Operational Excellence, and Innovation. • A step-by-step walkthrough of the Strategic FM Model. • How to integrate compliance (ISO 14001, 45001, 50001) into your strategy. For a deeper look into the subject, please check out our Certificate in Facility Management and Corporate Real Estate at: https://www.udemy.com/course/certificate-in-facility-management-and-corporate-real-estate/ Whether you are managing complex estates, preparing for your RICS APC or studying for a degree, this video provides a step-by-step model to integrate people, place, and process within the built environment. 📌 Timestamps for Easy Navigation: 00:11 Introduction to Strategic Facilities Management 01:24 Defining FM: ISO 41001:2018 Standards 02:35 The 4 Pillars of FM Strategy Measurement (KPIs) 04:04 The Strategic FM Model Explained 05:29 Management Strategy & Business Support 06:55 Performance Reviews: Operations & Maintenance 07:46 Planned Preventative Maintenance (PPM) & SFG20 09:13 Compliance Performance: Health, Safety & Energy (ISO Standards) 11:00 Putting the Customer at the Heart of FM 12:49 How to Validate Your FM Strategy 13:18 Further Reading: RICS Guidance & Industry Standards 📖 Recommended Resources: • RICS Global Guidance Note: Strategic Facilities Management Framework • ISO 41001:2018 Facility Management Standard Please check our all of our Facilities Management Videos at: https://youtube.com/playlist?list=PLVDO3zzuGz-IFDKG-6dztYnFeShE1Oscl ©DIEM Ltd 2026 ©David Inman 2026 All rights reserved Any unauthorised broadcasting, public performance, copying or re-recording will constitute an infringement of copyright.