We make difficult conversations so much worse for everyone by delaying, procrastinating, and ruminating. Don't delay, but do prepare. Own the message and deliver it with conviction. This is the first of 3 episodes on difficult conversations that will focus on preparing, being in the room and following up after a conversation.
The video is based on the article I wrote here:
https://jameswilson.io/difficult-conversations/
It references the following:
https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Edition/dp/0071771328
https://www.amazon.com/When-Things-Fall-Apart-Difficult-ebook/dp/B00BBXJH2C
