E01: Agentforce - Answer Questions with Knowledge

👋 Hello and welcome to "Architect’s Guide to Salesforce Agentforce 360! 🌟 In today’s episode, we’re diving into a hands-on use case — connecting an Agentforce Agent with Salesforce Knowledge so it can respond to customer questions using Knowledge Articles. I would love to hear your thoughts! Feel free to drop your feedback in the comments and support this channel by following. Thank you! 🚀 ⭕ Youtube Channel - Please like and subscribe: https://www.youtube.com/@ArchitectsCallingWithTuan 👉 Linkedin: https://www.linkedin.com/company/salesforce-architects-calling-with-tuan-abdeen 👉 Linkedin: https://www.linkedin.com/in/tonytuan/ 🔗Github Repo: https://github.com/tonytuanabdeen/Agentforce-Podcast & follow the EP01 Metadata Deployment https://github.com/tonytuanabdeen/Agentforce-Podcast?tab=readme-ov-file#%EF%B8%8F-episode-01-answer-questions-with-knowledge ⌚ TIMESTAMPS 00:00 - Introduction 00:33 - Use Case: Answer Questions with Knowledge 01:11 - Step 1: Create an Agent User 01:42 - Step 2: Update the Permission Set 02:00 - Step 3: Create a Knowledge Permission Set 02:50 - Step 4: Assign Permission Sets 03:10 - Step 5: Enable Salesforce Knowledge 04:00 - Step 6: Create the Agentforce Data Library (ADL) 04:45 - Step 7: Create the Agent 05:48 - Testing Agentforce