Erik Scroggs — Process Mining Camp 2024

Serco has supported the Center for Medicare and Medicaid Services (CMS) since 2013, when the Affordable Care Act was first implemented in the United States. Erik is a software engineer working for Serco on the CMS project since it began in 2013. He has been using process mining to help senior leadership make key decisions. With a mix of humans and RPA bots, the goal is to assign the right task to the right user at the right time. For example, robots start processing documents to take care of simpler tasks before humans come in to make calls and handle complex issues. Erik showed how he used process mining to identify inefficiencies in the workforce assignments: Due to a missing configuration in the system, humans were taking up newly sent documents in the middle of the process while robots should have pre-processed them first. In addition to these improvements, Erik also used process mining to identify new opportunities for automation, calculate cost vs. benefit metrics, and accurately project future production. Watch this subsequent Process Mining Café about automation, where Erik and Lloyd talk more about the combination of process mining and automation: https://www.youtube.com/watch?v=ycpJxtV3zNY Watch all the videos from Process Mining Camp 2024 at https://fluxicon.com/camp/2024/ and sign up for this year's camp at https://processminingcamp.com