FAQ: Order Insight

Want to see how Chargeback Gurus can help your business prevent fraud and chargebacks? Schedule a demo with us here: https://hubs.ly/H0mgh-T0​​ Order Insight fits into Visa’s overall strategy of trying to provide merchants, banks, and cardholders with tools to prevent disputes and streamline the resolution process. When a customer calls their issuing bank wanting to dispute a transaction, Order Insight allows the bank's customer service representative to see the merchant's information that they otherwise wouldn't normally see. This allows the customer service representative to be able to tell the customer information about the order, and therefore helps decrease chargebacks and disputes. The way that Order Insight works is through integration with the merchant's CRM system, where information about the customer and the order can be found. Now, merchants and banks can work to stop disputes before they even happen. Everything that Order Insight does is in real-time, so merchants don't have to monitor and respond to the inquiries. The information that can be shared includes but is not limited to: refund status, delivery status, detailed product description, and the device and IP address used to place the order. Order Insight is a valuable tool that merchants can use to prevent disputes and also find out where errors lie in their business processes, so that they can work to improve those. To sign up, a chargeback management company like Chargeback Gurus can help get your CRM integrated with Visa's system. Companies like Chargeback Gurus can also help with chargeback management, not just in the prevention stage. Through Smart Chargeback Representment, the team of experts on staff can help craft the perfect dispute package for you to recover lost revenue due to chargebacks. To find out how we can specifically help your business, schedule a demo with us here: https://hubs.ly/H0mgh-T0​​ Read the article: https://www.chargebackgurus.com/blog/order-insight ©Chargeback Gurus 2021 Production: Emily Woodward Narration: Sarah Rife