This video explains about Grievance Management and grievance handling procedure.
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Topics covered are :
-Definition of Grievances
-Causes of Grievances
-Methods to identify grievances
-Grievance handling procedure
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Conflict management link :
https://www.youtube.com/watch?v=ki2kLL3FIgk
Collective bargaining :
https://www.youtube.com/watch?v=AxD8VOHnmJc&t=19s
