Let's talk about handling those "difficult" employees we encounter as HR professionals. You know, the ones who regularly seem to make our lives a bit more 'interesting'? 😅
We're supposed to be giving advice in HR, but sometimes it's hard for us to know!
I spoke with Emily Lord, Senior HR Consultant with HR West. She is a master of reframing (not spinning) and handling people with decency. She recognizes these are tough and says:
1️⃣ Mis's happen: Miscommunications. Mistakes. Misunderstandings. Watch for them and don't be afraid to acknowledge them!
2️⃣ Shine a light on blind spots. Ever had a team member genuinely unaware of a problem? This is when performance management is most likely to work well.
3️⃣ Reflect on the role of leadership: Sometimes it's not the employee and we have to walk a fine line in HR.
4️⃣ Don't wait, take the plunge: Procrastination won't solve anything, my friends! Don't let probation pass knowing there's a problem to solve!
0:00 Intro
1:01 What is a difficult employee?
2:17 Reframing it
4:12 But the manager is frustrated!
7:11 Doing nothing
8:21 When to terminate
10:09 Manage or sever?
12:10 Does the situation turn around?
14:16 You try so hard aaand
15:04 Optics matter
18:07 Preparing for these situations
20:10 Your energy matters
Find Emily at www.hrwest.ca for consulting in Western Canada
