How to test voice agent using EVALS

In this video, you’ll learn how to test and evaluate your AI Voice Agent using Evals to ensure it performs accurately and reliably in real-world scenarios. We walk through how to systematically assess your agent’s responses, identify gaps, and improve performance for a more intelligent and human-like interaction. ✨ To build your own AI voice agent, visit: https://app.kipps.ai/ This tutorial focuses on using evals to measure quality, consistency, and effectiveness of your voice agent, helping you optimize responses and enhance user experience. If you’re building AI calling agents, customer support bots, or sales voice assistants, this feature is essential for ensuring your agent performs at a high standard. What You’ll Learn in This Video • What Evals are and how they work • How to test your AI voice agent responses • Setting up evaluation criteria • Identifying weak points in conversations • Improving accuracy and consistency • Iterating and refining agent performance • Best practices for reliable testing Real-World Use Case In this setup, the AI voice agent: • Gets tested across different conversation scenarios • Identifies incorrect or weak responses • Improves based on evaluation feedback • Ensures consistent and high-quality interactions • Delivers a more human-like and reliable experience ✨ Know More About Us: Kipps AI is an AI-powered automation platform built to help businesses scale smarter. Our products include Chat Agents, WhatsApp Agents, and Voice Agents designed to handle customer support, sales lead nurturing, appointment booking, follow-ups, onboarding, re-engagement campaigns, and more — automatically and intelligently. With over 2 years of experience in AI automation, we’ve worked with hundreds of clients, continuously optimizing and deploying AI agents that drive real business results.