Covers a brief introduction to operations management.
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0:00 Introduction
0:04 CH-1: INTRODUCTION TO OPERATIONS MANAGEMENT LEARNING OBJECTIVES
2:35 The Organization
3:46 Value Added Process
6:02 Goods-service Continuum
7:04 Food Processor
7:44 Hospital Process
8:08 Manufacturing or Service
8:39 Goods vs Service
14:16 Scope of Operations Management
16:36 U.S. Manufacturing vs. Service Employment
20:47 Key Decisions of Operations Managers
22:21 Operations Management Decision Making
23:50 Models Are Beneficial
24:54 Limitations of Models
25:46 Quantitative approaches
27:54 Systems Approach
28:54 Pareto Phenomenon
30:52 Ethical Issues
32:36 Business Operations Overlap
33:17 Operations Interfaces
33:28 Historical Evolution of Operations Management
36:01 Trends in Business
38:07 Simple Product Supply Chain
38:46 A Supply Chain of Bread
