Library Basics Part 2: Reference Essentials (CC)

Answering reference questions can be a challenge! Patrons may need help with school assignments, technology issues, or finding their next great book. This class covers the basics of: • The reference interview - finding out what the patron needs • Reliable sources of information • Tips and tricks for technology questions • Reader's advisory basics This topic is suitable for public library paraprofessional staff with little or no library experience and staff wanting a refresher of basic library skills.