Mentor Project Professional Practice

Hi everyone, In this video would like to explain how the Red Cross helps multiple families in a natural disaster. A natural disaster could be an earthquake, monsoon, hurricane, tornado, fire, or flood. for example Multiple unit buildings such as an apartment building could catch on fire the an on duty diasaster action team officer would recieve a dispatch call and begin sending out redcross and volunteers to bring water, food, blankets, and assistance for hotels, spiritual help and other resources attached to the redcross disaster action team helping. Not all Red Cross personnel are shown, some are behind the scenes helping case management. The Red Cross case management documents the immediate assistance provided to disaster victims. Volunteers create and manage cases directly within the RC care portal. RC care system shows that 48 million people have been helped by the redcross before (American Red Cross, 2024). This system gives each victim of the natural disaster a unique number, because there is a large amount of names, faces, and events being collected by mostly volunteer members, the orientation training briefly goes over the case management monitoring policies and procedures found in the DAT toolkit orientation packet (American Red Cross, 2021). Over the last quarter, with the help of the southeastern pennsylvannia disaster team i have been focusing on improvement activities that could help solve a recurring error. The problem is that often times multiple families are not all able to recieve financial aid when a single building has been destroyed or deemed unlivable by a natural disaster. This is a deficiency caused during case report completion. This is something that is hard to fix after the case completion, um it takes a long time and just isnt helpful to the family in need. So in order for a family to correctly recieve their singular finacial assistance card communication needs to be improved. I reccomend volunteers practice their care interview, to receive all accurate information before the emergency. Recieving all SDOH before completing the case report is one way to solve the issue. compassionate and caring questioning looks like asking how many families lived here, and do they all plan on staying together tonight. if the answer is no to either of these questions more than one financial voucher is to be gifted. I reccomend a new policy that case reports must be reviewed by at least two case workers before completion. As a remote disaster relief case worker, that is where i come in, and ensure case reports are complete and accurate within two hours of the natural disaster. If case reports do not look correct, for example the relationship between family members is not labeled or the age of the customer is not determined then i will message the redcross duty officer to determine this information and the DAT leader on the scene will cooperate with correct information so that the families can receive their financial vouchers. References American Red Cross. (2021, December). Client care program standards & procedures: Disaster cycle services standards and procedures and Recovery services American Red Cross. (2024) Volunteer in southeastern Pennsylvania. American Red Cross.