Microsoft Dynamics 365 - Introducing Customer Service

Visit our website and follow us for more content: Website - https://www.netwoven.com/ LinkedIn - https://www.linkedin.com/company/netw... YouTube - https://www.youtube.com/user/netwoven Facebook - https://www.facebook.com/netwoveninc/ Twitter - https://twitter.com/Netwoven Topics covered in the video: - 1. Navigation 2. Dashboard 3. Tables a. Views b. Forms c. Tabs d. Sections 4. Contacts 5. Cases a. Case Management b. Knowledge Articles c. Queues d. Entitlements 6. Customer Service Portal 7. Omnichannel for Customer Service Add-On