monday service overview | monday.com tutorials

monday Service empowers teams to deliver exceptional support faster, with smart automations that leverage the power of AI. Right out of the box efficiently manage and resolve requests, incidents, and inquiries from internal or external users. This product accelerates any service team's performance, from IT, HR, legal, procurement, and many more. Ross walks you through the ins and outs! 00:00 - Introduction 00:12 - monday Service overview // tickets board 01:00 - Portal overview and setup 02:19 - Ticket intake and communication 03:18 - Automations and workflows for self-service 03:44 - 'My Tickets' in the portal 04:08 - Incidents tracking 04:39 - Dashboard and reporting 05:00 - Outro Want to deep dive into this topic? Check out our Academy and more resources in our help center! https://monday.com/helpcenter/ Curious about our live webinars? Join us here: https://monday.com/cs/webinars/ Haven't checked out our free trial? Sign up here: https://hey.monday.com/CS #mondayservice #service #ITSM #ESM