The Supervisor s Playbook
This course focuses on developing effective supervisory competencies by covering topics such as four key management functions (planning, organizing, leading, and controlling) and the supervisor's critical tasks and necessary skills. Specific sections detail the supervisor's roles as a motivator, leader (including various leadership styles), effective communicator (addressing inhibitors and listening), and decision maker/problem solver (including decision models and evaluation). Finally, the material addresses conflict management, outlining common causes and reactions to conflict, as well as strategies for resolution within the workplace.
