People don't make errors. Products fail to prevent errors.

This video demonstrates Research Collective's perspective on root cause analysis in human factors and usability testing. As human factors engineers and consultants, our focus is on evaluating products, not people. Use errors, difficulties, and close calls are results of a flaw in the design of a product, not a flaw in the person. We created a blog post on the same topic. To read it, or to access all of our blog content, check out this link: https://research-collective.com/people-dont-make-errors/