Player Support is Changing — 2025 Roadmap

This year we’re significantly improving Player Support for all players! Faster response times, live chat, enhanced account security & more - Starting April 2025! Hear directly from the team about the Player Support Roadmap and which updates you can expect in the year ahead. 📍 Full blog: https://rs.game/playersupportroadmap 0:00 Intro 1:16 Player Support Survey Outcomes 2:05 Underway: Improved Chat Spam Filtering 2:22 Done: Reporting Outcomes 2:41 Central Customer Support 3:04 Improved Response Times 3:16 Live Chat 3:56 Increased Use of Authentication 4:10 Account Hijacking Detection 4:23 Jagex Accounts Recovery 5:00 Anti Cheat Real World Trading Focus 5:14 Looking Ahead & Your Feedback 6:00 Mod Ash Outro 6:18 Full Roadmap --- Play RuneScape for free on PC and Mobile: 📲 On Mobile https://rs.game/RuneScapeMobile ⭐ On Steam https://rs.game/Steam RuneScape is free to download and play, however, the game also offers players the opportunity to purchase in-game items such as Treasure Hunter Keys. These keys can be used to unlock treasure chests, which contain random items. Please see the PEGI information page for more information: https://pegi.info/search-pegi?q=runescape #RuneScape #MMORPG