Problem Solving VIII – Defining the Span of Control to Enable Problem Solving

In this episode, Mark DeLuzio talks about Lean Horizons’ Managing Director Jon Boucher discussing the span of control necessary for problem-solving. In particular, Mark and Jon address the following: • What is span of control, and why is it important for any lean journey • Problem Solving – What is the definition of a problem? • What is meant by standards? How do you begin, how deep do you go, and what is the timeline? • What is the purpose of a line? (to expose the problems) • Who “owns” problem-solving? What is the role of the operator?