In this installment of the Process Mining Academy we focus on the ability to apply ServiceNow's in-platform Process Mining to processes that are running external to the ServiceNow platform. We cover what event/audit data you need and then walk through a live demo of how to import it into the platform and then create a Process Mining project with a Automated Findings. Process Mining for External Data is available as of the Vancouver release.
You can find other Process Mining Academy session here
https://www.servicenow.com/community/process-optimization-blog/process-optimization-academy/ba-p/2339885
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Process Mining Academy - Process Mining for External Data | NatokHD