Building trust is a necessary prerequisite for a successful process mining project. In this Process Mining Café session, Daniel Kaße explains how he addressed the concerns from data protection, the works council, and the operational manager at the pension fund VKPB in Germany.
We discuss both organizational (who to involve when and how) as well as technical elements that help to build trust.
For a more detailed summary, and for the links to the pointers mentioned during the show, refer to: https://fluxicon.com/blog/2025/08/process-mining-cafe-41-recording/
Chapters:
0:00 Intro
1:45 Why building trust is necessary
7:08 Who to build trust with: The process owner
14:18 Who to build trust with: The data protection officer
19:47 Who to build trust with: The works council
24:28 Formalize the agreement
34:14 Technical steps you can take: Removing data, pseudonymization, and anonymization
49:27 Closing
