Programmatic Instructions in Agentforce | Salesforce Trailhead

#salesforce #trailhead #salesforcetrailhead #salesforcecertification Programmatic Instructions in Agentforce: https://www.youtube.com/playlist?list=PLqIjn-zAqU7IFrv_a_0ku-9-ah64uqK8r Your CC Service Agent has been successfully helping customers explore and book experiences at Coral Cloud Resorts. Now you want to give it an additional responsibility: issuing resort credits to eligible loyalty program members. Coral Cloud rewards high-value customers with credits to spend at their resorts. Because these rewards come at a cost, you want the agent to strictly follow your business rules to issue the correct number of credits to eligible customers only. Enter Agentforce determinism! Agentforce gives you programming capabilities right in the Canvas, so you can create deterministic workflows that ensure your agent follows your business rules. You can use variables, conditional "if" statements, and action filtering to enforce specific agent behavior in certain situations. With determinism, your rules and data drive the agent’s path, while the LLM handles conversation and reasoning within that path. 00:00 Introduction 00:18 Give Your Agent More Information with Flows, Actions, and Permissions 00:55 Use Conditional Logic to Send the Right Prompt for Each Context 01:48 Enforce Business Rules with Variables and Action Filters