Public Sector Digital Services | Overview

Overview of the Public Sector Digital Services (PSDS) application, showcasing how constituents can report issues and how government agents manage these requests. Chapters: 00:00 Intro 00:42 Constituent report portal 01:18 Intake agent case management 02:24 Constituent resolution confirmation #servicenow #servicenowdemo #publicsectordigitalservices #agentcasemanagement #PublicSector Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, and sn_gsm.service_manager This video was recorded in the Xanadu release. For more information on Public Sector Digital Services, see: ServiceNow product documentation: Exploring Public Sector Digital Services: https://www.servicenow.com/docs/bundle/washingtondc-government-industry/page/product/public-sector/concept/exploring-public-sector-digital-services.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/