In this video, I use Python for data analysis to examine Call Center Performance, focusing on Agent Performance Analysis.
What You’ll Learn:
How to analyze call center data using Python
Evaluating agent performance with key metrics
Identifying top-performing agents vs. underperforming ones
Insights into call success rates, customer interactions, and productivity
How to Install Anaconda to run Python: https://youtu.be/OdYf6qxxmPk?si=lpLH7njc03peB-PG
Watch Health Care Analysis with Python: https://www.youtube.com/playlist?list=PLwIcJx1aSL1QypOxmmI584RnHbneup3Bs
Download the Dataset here: https://drive.google.com/file/d/1eFZFIrdeKmHE0MAaf1zz2tx7Wq4mHiPN/view?usp=sharing
Full Python Call Center Analysis Playlist: https://www.youtube.com/playlist?list=PLwIcJx1aSL1RgHw9gB3VbqiAhfxBr7Xmw
Tools & Libraries Used:
• pandas
• numpy
• seaborn
• matplotlib
Watch till the end to see how data-driven insights can help optimize call center operations and improve sales & customer service!
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#Python #DataAnalysis #CallCenter #SalesPerformance #AgentAnalysis #Marketing #MachineLearning
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Python for Data Analysis: (#1) Improve Call Center Performance with Data | NatokHD