Qube POS training

1. Change Item on Same or Different date 0:00 to 4:37 2. Change payment method on same date 8:47 to 10:36 3. Change payment method on different date N/A (post in whatsapp) 4. (Sales) tab--(Void All)--use for cancel bill before (tender sales) 13:26 to 13:58 4.1 (Sales) tab--(Transaction Void) N/A 5. Refund 13:58 to 15:34 Already scan and tender Sales, then customer said don’t want-- need to do Refund (Item) tab -- (Refund from E-invoice) -- key in Receipt Number want to cancel (100300 in video) -- (Item) -- (OK) -- (✔) -- (Sales)tab--(Tender Sales) -- choose correct refund payment method 6. Refund on next day 16:05 - 17:07 Follow No5 (Refund) process--last step payment method chooses “CASH” 7. If customer ask for cancel bill/refund on same day, can do VOID transaction CREDIT CARD MACHINE, and do Refund step in QUBE POS SYSTEM (pls be aware need to do in 2 SYSTEM-QUBE and CREDIT CARD MACHINE) If customer ask for refund on next day (you already do EOD in credit card machine), you only can choose refund CASH 8. Cash over situation-customer changed to a cheaper goods and don’t want refund too. 20:22 - 22:44 9. Call ITEM VOID REPORT (got other reports available in same place as well) This report may only can access by outlet manager or above Open POS - (Reporting) Icon - (Audit Trail) - (Operation Activities Report) - choose date and report you want to check--untick “Exclude Error Record” 10. If customer scan QR but fill up customer info wrongly how? Answer: Step1: Need to do refund first and do a new receipt to give customer scan Step2: Inform Helen to cancel IRB portal wrong E-invoice