Rapport in Customer Service

Building rapport with customers is about building a positive relationship with your customers. It is the process of developing a mutual feeling of friendliness. You want your customer to feel like you understand them and to establish a level of trust so that they trust you will assist them in a friendly, efficient, and effective manner. 00:00 – Intro: Ask for the customer’s name first. 00:29 – Use your customer’s name the way they use it. 00:54 – Pronounce your customer's name correctly. 01:19 – What to do if you think you’ve messed up their name. 01:43 – Avoid using overly familiar terms with your customer. 02:27 – In conclusion… https://www.canity.com/training-library/building-rapport-with-customers/ Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos. www.canity.com