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Routing: Build a Customer Support System [Agentic Design Patterns Ep. 4]

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Dec 30, 2025
44:28

Full Agentic Curriculum and Code: https://www.langcasts.com/pages/agent-development-curriculum Find me here: https://www.linkedin.com/in/fikayoadepoju In our Agentic Design Patterns series, we’ve explored the "assembly line" of chaining and the high-speed "fan-out" of parallelization. But what happens when the next step depends entirely on what the user wants? It’s time to build the "Brain" of your system: The Router. In this episode, we build a production-ready Customer Support System. You’ll learn how to implement the Routing Pattern to transform a single entry point into an intelligent dispatch center. Instead of one agent trying to do everything, you’ll build a supervisor that classifies intent and routes the user to specialized experts—whether it's Technical Support, Billing, or General FAQs. By the end of this tutorial, you’ll have a sophisticated support architecture that acts like a veteran floor manager, ensuring every customer gets exactly the expert help they need without wasting tokens. 🔥 Ready to build an intelligent dispatch system? Master the Routing pattern! 👍 Found this architectural deep-dive helpful? Please give it a like! 👇 What departments would your custom router manage? Let’s map it out in the comments! 🚀 Don't miss Episode 5 on Orchestrator-Workers! Subscribe now! 🔗 Share this video with developers who are tired of building "jack-of-all-trades" agents that fail at everything! #AgenticAI #RoutingPattern #LangGraph #AIAgents #LangChain #CustomerSupportAI #AIArchitecture #IntentClassification #AgenticDesignPatterns #PythonAI #LLMOps #Automation #TechTutorial #MultiAgentSystems

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Routing: Build a Customer Support System [Agentic Design Patterns Ep. 4] | NatokHD