As economies around the globe transitioned from manufacturing-centric to service-centric models, the domain of operations management expanded its purview to embrace the intricacies of service operations. This evolution necessitated a nuanced understanding of what services entail and how they differentiate from goods. The subsequent exposition delves deep into the concept of services within the realm of operations management, unraveling its multifaceted dimensions. While not having its own official module, the topic of Services Operations is positioned at the “Operations Level” as part of the House of Operations Management framework.
