Simulated Incident Call Recording

This is a simulated incident call recording based on a real PagerDuty incident from Jan 2017. The purpose of this simulation is to show how Incident Command System principles are applied to technical product outages. For more information and full descriptions of the responsibilities of the responders, visit https://response.pagerduty.com. #incidentmanagement #devops #incidentmanagementprocess Timestamps: 00:00 Intro 00:41 Incident Starts 00:52 Introduction of the Incident Commander 02:18 Introduction of the Deputy 03:15 The Subject Matter Experts join the incident call 05:05 Introduction of the Communications Liaison 07:24 Assigning a dedicated Scribe for the incident 09:55 Creating a status update for customers 12:30 Working through a gap in SME knowledge 17:00 The team continues to work through new errors and finds remediation steps 23:15 As the incident begins to resolve, the team drafts a customer update 25:50 SMEs leave the call and the incident call ends Learn about incident management: https://bit.ly/376J9V7 Subscribe to our channel: https://bit.ly/3BNQYNS Follow us on Social: Instagram: https://bit.ly/3xf96g8 Facebook: https://bit.ly/3zCUM2g Twitter: https://bit.ly/3f4PC7p LinkedIn: https://bit.ly/3f3Ex6R