This study presents the modeling and simulation of an Automated Queue Management System for student services using MATLAB and Simulink, incorporating feedback control principles. The queuing process is modeled as a closed-loop control system, where the queue length serves as the output, the desired queue length as the setpoint, and a PID controller regulates the service rate to minimize queue buildup. In Simulink, the system is implemented using SimEvents for the queuing process, Stateflow for system logic, and a PID Controller block for feedback control. Stability analysis was performed using Bode and Nyquist plots, and system performance was evaluated under different test scenarios including step input, sinusoidal input, and disturbance rejection. Results validate that the PID-controlled queuing system effectively maintains an optimal queue length and reduces student waiting time in academic service offices.
Leader: Tolentino, Hero M.
Members:
Olila, Alianna H.
Patasin, Kyle Bianca G.
Peñaranda, Akisha Laine
Olan, Ralph Jian S.
