CONTENTS:
DEFINITION OF QUALITY
QUALITY POPULAR VIEW
QUALITY: PROFESSIONAL VIEW
THE TWO-LEVEL CONCEPT OF QUALITY
ASSIGNMENT/QUESTIONS
1 WRITE 3 REASONS THAT MADE QUALITY AMBIGUOUS
2 WHAT IS POPULAR VIEW OF QUALITY?
3 WHAT ARE TWO DEFINATIONS OF QUALITY: PROFESSIONAL VIEW?
4 WHY IS ROLE OF CUSTOMER IMPORTANT?
5 STATE THE TWO-LEVEL CONCEPT OF QUALITY .
