Learn how to deploy a Salesforce Agentforce Service Agent built with agent script all the way to a live web experience using Messaging and Omni-Channel flows. This session walks through every configuration step inside your org.
You’ll see how to start from an activated service agent with topics, instructions, and actions, then set up Omni-Channel routing configuration, queues, and an inbound Omni-Channel flow to route messaging sessions to your agent with a fallback queue. Next, we enable Digital Experiences, create and activate the site, configure messaging settings and the enhanced messaging channel, and generate the embedded service deployment.
You’ll also learn how to handle common issues like escalation flow errors, why enabling messaging from script vs. canvas matters, and how to verify that work is correctly routed to your Agentforce Service Agent in the console. Finally, we add the embedded chat to the community site and test an end‑to‑end conversation with the AI agent.
If you’re a Salesforce admin or consultant working with Agentforce, Omni-Channel, and Messaging, this practical, step-by-step demo is for you. Subscribe for more Salesforce Agentforce tutorials.
#salesforce #agentforce #omnichannel #salesforceflow #salesforcemessaging #servicecloud #experiencecloud #salesforceadmin #salesforcetutorial #aiagent #serviceagent #messagingchannel #embeddedservice #omnichannelflow
