If you operate a call center and manually audit calls, you should stop. The data from manual audits is not statistically meaningful, so it's a waste of time and money. There are better options that could be used. View a transcript here: https://statstuff.com/resources/matts-stuff-videos2/stop-auditing-calls Learn more at https://StatStuff.com that is the only FREE online source for complete Lean Six Sigma training. It's endorsed by leaders from many universities and large organizations like Apple, eBay, Sprint, Pepsico, Dell, Honeywell, Bank of America, BP, Staples, etc.
